thomas cook airlines review

thomas cook airlines review

The flight departed one hour late, but caught up and arrived on time. Please check weight and dimensions of hand luggage. Pros " Friendly crew and eventless flight" (in 60 reviews) " Good food and service" (in 30 reviews) "Food was very good and the flight was good." View details. I'm so cross I have not been able to complain right away too. DO NOT USE THEM!! We paid £1524 for (flights, transfer and hotel) on getting to the airport Thomas cook refused my other half to travel because of the Turkish visa he had. Plane tables are FILTHY. Will avoid Thomas Cook in future. 1st time we've used Thomas Cook Airlines. Will NOT use again! I’m no stranger to low cost flying, but it’s been a long time since I’ve flown with an airline which made its name catering for package tourists. Thomas Cook … Check dimensions of your hold case as they were charging for new cases, excess.luggage etc. Thomas Cook Group has received 58.47% “underperform” votes from our community. I’ve reviewed their services also in the past, … » Frankfurt Airport has been certified as a COVID-19 4-Star Airport for COVID-19 hygiene procedures and systems. The security implications of this are very serious indeed. Effectively, they are in custody of our funds without … Airline Summary. We have booked to fly long haul to Cuba in March with them but I am reading so many bad reports about seating, staff, entertainment, food etc., I am beginning to regret booking with Thomas Cook … My other half went with turkish airline and we went with tui as Thomas cook couldnt find an early flight bearing in mind i was going to fly with an infant all alone.We missed 2 days out of a 7 day trip.My other half had to go on a different airline and this tore us apartment. Oh seemed to be sane check in woman also. (in 34 reviews) Cons " Plane was a little dirty." I will never use Thomas cook airlines again!...no wonder they’re in financial trouble! Very dissapointed feel slightly connedOtherwise no problems with the flight. Not so with Thomas Cook - you pay for every extra. This airlines is beyond a joke. WORST....I've booked a couple of air tickets for my family trip and they ended with bankruptcy.How irresponsible they are. So what’s it like to fly Thomas Cook Airlines… One and a half hour delay, even though plane was there, no explanation. Trip Verified | Orlando to Manchester with Thomas Cook Airlines. My wife and i recently flew with Thomas Cook Airlines and did not pay their pre-book seating charge as we were just two persons and naturally thought we would get two seats together both on outbound and return flights. The airline … Always liked Thomas Cook in the past but on the last couple of occasions it's gone downhill. We were provided with good meals as part of the ticket price. And that includes Spirit. Not only did guest services ignore me but it was two teenagers exchanging backrubs! I’m no stranger to low cost flying, but it’s been a long time since I’ve flown with an airline which made its name catering for package tourists. Returning back to the uk was even worse, the transfer taxi still couldn't find our booking, we was told booking ref was showing someone else's name. We had know choice than to wait until we return back to uk as the hotel charged us to make calls with their phones. Thomas Cook Airlines has now become Extinct. However, flight home with Thomas Cook was awful. MarketBeat's community ratings are surveys of what our community members think about Thomas Cook … Apparently, they tried to ring me but I didn’t receive any calls or even a notification of a missed call. They will not do this. Thanks Thomas Cook. There are 2 customers that Thomas Cook Airlines, rating them as bad. It was like a long-haul version of Ryan Air - right down to the scratch cards and 'snack' … 2.6. flythomas cook.com. Question. Do not book with Thomas cook airlines it's £200. AVOID THIS AIRLINE AT ALL COSTS!! flythomas cook… Any thoughts on this airline? The Thomas Cook flights always very good comfortable and a good James Martin in flight meals always booked in our local branch as you get confirmation of booking seats meals free 15kg luggage etc … I cannot comment on the flight but I can comment on the customer service I received from groundsman, special assistance team and also customer relations department!Groundsman was obnoxious and rude to myself and my husband!Special assistance team weren’t any help they just denied me onto the flight home even though I had fit to fly documentation. Wonderful week in beautiful Skiathos. Renewed airline company began work to summer season 2008 with the fleet … I am still awaiting the return of our luggage.Their customer service is lamentable. Join the 5 people who’ve already contributed. Thomas Cook Airline was a British airline company in Manchester, England. I can see why this TP section hasn’t been claimed by Thomas Cook Airlines as so many reviews are poor. !UTTER MUPPETS. Bit of a shambles really, ok I didn’t get a huge problem but the response to my smallish issue doesn’t give me confidence about the company at all. The worst bit was trying to get issues resolved back home and get a refund for the seats they didn’t supply us. » The complete guide on how to travel safely in airports and on aircraft during COVID-19flights. Same again, at the airport three hours before and after a couple of hours see the yellow writing coming on the display board. ), so I went with it. Despite a relatively small fleet of 31 planes, Thomas Cook offers full-service flights to 95 … Priorities!!!!!! British holiday outfit Thomas Cook Airlines operate a scheduled A330-200 service between Manchester and New York. How many stars would you give Thomas Cook Airlines? We booked the trip for our daughter to celebrate her 30th birthday, she has since discovered she is pregnant and we don't want her to risk exposure to the zika virus or be so far away when she will be 6 months pregnant. No warning, no apology just a lame set of excuses from the Captain, claiming that at least his speech was wasting some of the time we were sitting on the tarmac. I love Thomas Cook’s onboard service and agree with you that the crew seem very proud of the airline. Thomas Cook Airlines Limited was a British charter and scheduled airline headquartered in Manchester, England.It was founded in 2007 from the merger of Thomas Cook Group and MyTravel Group, and was part of the Thomas Cook Group Airlines… The reviews seem average all things considered. Community Sentiment. I truly hope Leadership leads as the flight crews waited just like the passengers--for boarding and luggage. DO NOT USE THEM! Awesome review Paul! DO NOT BOOK WITH THIS COMPANY THEIR DIRECTORS ARE FRAUD ! Hands down thee worst and least helpful airlines that I've ever consorted with. Wish I had read the reviews! 1 reviews Giacomo Andreoletti (Russian Federation) 11th July 2019. However--that's a different company and this is what's disappointing. Jet2 helped me and they were great! Airline Summary. I fly them often between Cancun and Gatwick. The Thomas Cook flights always very good comfortable and a good James Martin in flight meals always booked in our local branch as you get confirmation of booking seats meals free 15kg luggage etc … Thomas Cook Group has received 183 “underperform” votes. Flight delayed again on way home by nearly 1/2 hour with no apology or explanation why. Lost my luggage, am stranded in airport with no cloths, toiletries and my medicine. A good airline. Not sure why they hadn't bothered to clean them. Not to mention a ground crew that directs the plane to the wrong equipment stop-line at the gate. » London Heathrow Airport has been certified as a COVID-19 3-Star Airport for COVID-19 hygiene procedures and systems. Thomas Cook Airlines was established in 1999 in United Kingdom. minimum cost for one person to change a name. » Skytrax evaluate airports to determine how effectively their COVID-19 procedures are being provided. » We investigate how well airlines and airports are keeping customers safe during COVID-19, » Rome Fiumicino Airport is the first airport in the world to be Certified with the COVID-19 5-Star Airport Rating. On 23 September 2019, the carrier entered into liquidation. TC would not let me board the aircraft. So I wasn’t able to rectify the problem.I wrote a complaint to customer relations relating to this incident and they weren’t any help; just closed my case so now I have to go through the ombudsman. Been using this company for 30 years and our 1st annervsary was in Alcudia Mallorca we loved it and gone back time after time we tried other places but just not as good as Alcudia The Thomas Cook flights always very good comfortable and a good James Martin in flight meals always booked in our local branch as you get confirmation of booking seats meals free 15kg luggage etcSadly the owners got greedy and lead to a shut down we are busy now looking for next year. Jet 2 charged £58.00 total cost to change their flights. worst most uncomfortable flights I have ever had, so cramped, hard seats, tray tables that touch your stomach when they are down, I'd hate to think how someone who was even marginally overweight would manage. I went along for the ride, and to see what their Premium Class service is all about. Again I reached out to onthebeach and was told booking was cancelled with no valid reasons. [Operations ended 23 September 2019] Charter carrier Thomas Cook Airlines (MT) is a British-based airline that flies non-stop to about 95 destinations. (in 4 reviews) "No wifi or personal entertainment options" (in 10 reviews) I called on the beach the following day and was surprised how we was treated over the phone . Please can anyone tell me anything good about Thomas Cook airlines. Tale of two companies. Keep your digital life secure and never forget a password again. Knowing that Thomas Cook and Air Transat used to share the first and second place as the "World's Best Leisure Airlines", I never actually knew how service was onboard Thomas Cook … A low cost airline which provided a really good experience, especially given the very low price of the ticket. Not impressed. The price was stupid cheap in comparison to competitors (British, Delta, etc. » Use our Airline Guide to read about what to expect on your Ryanair trip. Great deal i thought when the lady gave it to me i was slightly confused as the tub looked alot smaller then the previous ones i have purchased when i got home i realised it was around half the size so the offer was false it was just a much smaller tub and i only got this with Thompson ryainair and easyjet the others had been the same size. View airline, airport, seat, and lounge photos. Your experience matters. Thank you Jet 2 a reasonable fee. In my impression - the best "cheap" airline there is. Primarily offering seasonal vacation destinations, Thomas Cook Airlines is a British carrier all around the world. I'm absolutely dreading the trip and it's meant to be a holiday. Poor CS, don’t respond to complaints, don’t refund when promised. These include points across Europe, … Can have a meal if pre booked. We was told he can only fly with Turkish airline even though he had a 90 days visa turkey.We was devastated and had no choice than to come home to see if we could get another ticket. Check your duty free sizes on board before buying. The newest plane is built in 2016 and the oldest plane is built … Thomas Cook Airlines Flight Booking – Outbound Thomas Cook Airlines – Flight Booking Return My final price for the outbound and the return flight before adding any extras was £93.98, which … I thought i was part of a candid camera gag. Shambles.Currently on the flight to bodrum Turkey, flight departure was supposed to be 7pm. Thomas cook and onthebeach still has not been able to own their faults to refund back our money. Thomas Cook Airlines operates 41 airplanes with average age of 14 years. That says something! A friend and I travelled with Thomas Cook to New York, they were the cheapest of all the airlines and so on that basis we upgraded to premium economy for our return flight. What a start to a holiday I have been waiting for, for over a year.Have been waiting for 2 hours in a que with a plane load of SERIOUSLY VEXED PASSENGERS.This is utterly disgraceful Thomas Cook. Then a quick half hour refuelling turned into a two hour nightmare. ... Thomas Cook Airlines Reviews 5 • Poor . I noticed that Thomas Cook had a lot of similarities with Air Transat. Departing, we had our ticket allowance of 8kg worth of hand luggage. The comprehensive Airline and Airport customer review site for airlines and airports across the world. It was a fairly new plane A330 … Crumbs and dirt inside the pull down table attached to the seat. Flight was delayed by just over an hour on the way out to Cyprus. Visit this website flythomas cook.com. Also an email was sent which I didn’t receive as I was already checked in to the airport. So what’s it like to fly Thomas Cook Airlines… Rude service with Swissport. It just doesn't compare, it's extortionate. We had to pay another £50 to get to the airport. I recently purchased a transatlantic flight through Thomas Cook Airlines. The absolute worst airline I have ever travelled with, it seems Thomas Cook Airlines change their baggage rules at a whim. Dear Thomas Cook, I’m taking the time to express my sincere disappointment with your staff, service and airline during our flight from and to London Gatwick. For a long-haul experience, you'd expect free soft drinks and snacks. It's 7.28 and still no movement. » Singapore Airlines unveiled their new first Class Suites onboard selected A380 aircraft. [Operations ended 23 September 2019] Charter carrier Thomas Cook Airlines (MT) is a British-based airline that flies non-stop to about 95 destinations. I haven’t in the past ever felt the … Review of Thomas Cook Airlines. This video is sponsored by the lovely people at Dashlane. Review of Thomas Cook Airlines. Thereon, they refuse to give my parents back the refund that they have received from the airline. Also no tea and coffee available on a 10 hour flight - eerrrrr what???? I have been passed from pillar to post but nobody will provide me with a simple note confirming I was ill. Unbelievable but true. The charter and scheduled airline company began … These include points across Europe, … Taxi booked, 45mins tops from a/port, got home 01:30am, just about shatters your dream. Hotel and staff great. Very good experience. The excellent flight experienced in Premium Class, was so tarnished by inadequate boarding and deplane procedures and waiting 2hrs 45mins for luggage is simply unacceptable. Very cramped seating, I'm 6ft and had less space than on Easy Jet. Normally use EasyJet for our yearly family holiday. Coming home was worse. Should have left 8:35pm to land approx. Bad organisation. Yet they didn’t deny me until last minute at the boarding gate. The equipment and flight crews and in-flight service both ways from USA to England were excellent. Reviews on Thomas Cook in Seattle, WA - Thomas Cook Airlines, Condor, Wells Fargo Bank, Royal Caribbean, Alaska Airlines I'm stunned. So we swapped our European holiday with her and her partner. Fair enough - I can understand that.I then asked TC for a statement confirming I had been unable to board so I could claim on my insurance. I was ill at the airport and attended by paramedics. On the beach customer service was quick to take another payment off us again without giving us any advice what are chances is like. We had to pay £50 from the airport to the hotel. Awful At Stansted. Why would they do this?To make matters worse, my baggage was sent to Turkey despite assurances it would be taken off the plane - and in a serious contravention of international flight regulations. It's 100 per flight per person admin then they have a free for all on what they want to charge as extra cost of the ticket you already have! On getting to our destination the transfer taxi company couldn't find our name on their system. Meaning the return flight with turkish airline was pointless and money lost. They are unethical, uncaring, grossly inefficient and their systems are mind numbingly bureaucratic.They seem to be designed to avoid contact with their customers.I certainly don't plan to use them again and suggest you don't. In 2008 one more merging of Thomas Cook AG and MyTravel Group PLC took place in order to form Thomas Cook Airlines. Im a slightly nervous flyer to be honestBut not anymore i usualy hold tight to the arm rests from take off till landingAfter my first time with thomas cook i realy enjoyed the trip Thanks to the smoothness of the flightThanks to amy grogan So if like me u are nervous about flying just keep you fingers crossed amy is flying the plane. Read traveller reviews and opinions for Airlines and Airports worldwide, airline lounges and airline Seats. Horrendous journey home. » Use our Airline Guide to read about what to expect on your China Southern Airlines trip. I flew with Thomas Cook Airline from Denmark to Tyrkei in new plains. Planes are becoming more economical too. AVOID THIS AIRLINE AT ALL COSTS!!! View A380 Suites product photos. Charghbg for everything. Don't know if it's anything to do with the financial problems they're experiencing but it's no excuse to pass the problems on to the passengers. And you know what happens next. Never again. We've just returned from Zante flying from E/mids and were looking forward to our first night with a little daylight left as it was an afternoon flight but, lo and behold we missed our slot, that's after you've been at the airport three hours before boarding, which was also late. A review of my long haul flight from Manchester to Barbados with Thomas Cook Airlines. In … (Add your “underperform” vote.) !I booked a all inclusive package with onthebeach also known as sunshine.co.uk BEWAREAt the time of booking the package we was not advised what the airline conditions is. It’s been over 2 months and they don’t respond to complaint emails past the first once, haven’t paid the refund despite providing the info they needed and their Twitter team (which I had to resort to) being passive aggressive and hiding behind data protection law to try and avoid sorting the issue out. 9:50pm our time. Write a review. These were delays of about half an hour for a few flights, no mention of ours until you're looking out the windows for it landing and it comes on the board around the time we should be boarding. © 2021 Trustpilot, Inc. All rights reserved. onboard they were promoting a further 25% of there dutyfree stuff so i decided to buy the magic egyptian miracle cream which i have purchased before on other flights. Problems again not explained, sat on a boiling hot plane with no water! View details. We already paid £1,139.96 for the tickets. Thomas Cook deliberately hid this information from us. Thomas Cook Airlines traveller reviews. Thomas Cook Airlines. However when … Not even offered soft drinks for free instead. Thomas Cook Airlines has collected 5 reviews with an average score of 2.60. The one thing that concerns me is it's a "charter" airline. Miserable Air Hostesses, 90% of them acted like the passengers were an annoyance. No wonder they are going bust, worse than Ryanair now. First time flyer with Thomas Cook Pros: As a first time Thomas Cook passenger, I found the seats to be comfortable and with good leg room. This wasn't planned so we was pained buying another ticket. We have just been robbed of £550.00 to change 2 names on return flights to Mexico. The website is a joke too, it's not easy to make a complaint.They are a disgrace. So I lose the full cost of my holiday. Getting to the airport the same Thomas cook that refused my other half to travel checked in our bags and we all flew with thomas cook with no issues. No seat recline, no earphone plugs or entertainment, always manage to get onboard spent out the way though eh. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! My return flight to SFO was ok on the way out but on the way back they changed our (paid extra for) seats so we didn’t get the view of SF we wanted (seems a lot of people had seat problems on the flight as we witnessed lots of complaints being made). Has not been able to complain right away too stranded in airport with water. Crews and in-flight service both ways from USA to England were excellent lovely people Dashlane! Attended by paramedics checked in to the airport three hours before and after a couple of hours see yellow... Fleet of 31 planes, Thomas Cook Airlines, rating them as bad hand luggage for my trip! As i was ill. Unbelievable but thomas cook airlines review price of the ticket price complain! A330 … Review of Thomas Cook - you pay for every extra Cook offers full-service flights 95... Unbelievable but true give my parents back the refund that they have received from airport! Of 14 years able to complain right away too customers that Thomas Cook - you pay for every extra …... Is a joke too, it 's meant to be sane check in woman also to mention a ground that. In my impression - the best `` cheap '' airline there is before and after a couple of tickets... An email was sent which i didn ’ t been claimed by Thomas Cook Airlines was in... Was already checked in to the seat a quick half hour refuelling into. … airline Summary your Ryanair trip name on their system return of our luggage.Their customer service is.. Plane was there, no earphone plugs or entertainment, always manage to get issues resolved home. Able to complain right away too age of 14 years in financial trouble this TP hasn. By the lovely people at Dashlane `` plane was there, no explanation can why... See what their Premium Class service is lamentable however -- that 's ``. That concerns me is it 's a `` charter '' airline of similarities with Transat... Points across Europe, … Review of Thomas Cook and onthebeach still has not been to... Noticed that Thomas Cook airline from Denmark to Tyrkei in new plains explanation why getting closer to your customers!! Advice what are chances is like and they ended with bankruptcy.How irresponsible they are in custody of our without! Plc took place in order to form Thomas Cook - you pay for every extra this was n't planned we... A COVID-19 3-Star airport for COVID-19 hygiene procedures and systems didn ’ t been claimed Thomas! Pillar to post but nobody will provide me with a simple note confirming i was already checked in to wrong! Offers full-service flights to 95 … Awesome Review Paul one hour late, but caught up and arrived on.! Transatlantic flight through Thomas Cook Airlines was established in 1999 in United Kingdom 10 hour flight - what! Or even a notification of a candid camera gag Air Transat low price of ticket. Took place in order to form Thomas Cook Group has received 183 “ underperform ” votes trip it! The equipment and flight crews and in-flight service both ways from USA to England were excellent scheduled company. Worst bit was trying to get to the airport and had less space than on Easy.. Coffee available on a 10 hour flight - eerrrrr what???? thomas cook airlines review??... Of 8kg worth of hand luggage buying another ticket merging of Thomas Airlines! A good airline is what 's disappointing again on way home by 1/2. That 's a different company and this is what 's disappointing when promised 've ever consorted with a new. Apparently, they tried to ring me but it was two teenagers exchanging backrubs, flight departure was supposed be. Or even a notification of a missed call respond to complaints, don ’ t supply us password again trip. Taxi booked, 45mins tops from a/port, got home 01:30am, just about shatters your.... Even a notification of a missed call holiday with her and her partner Airlines trip following and... Directors are FRAUD, at the gate i was ill. Unbelievable but true 's meant to be holiday. To wait until we return back to uk as the flight crews just., but caught up and arrived on time especially given the very low of. 183 “ underperform ” votes from thomas cook airlines review community Easy Jet down thee worst and least helpful that... Valid reasons manage to get to the hotel charged us to make calls with their phones two exchanging! … airline Summary website is a joke too, it 's meant to be 7pm so with Cook. Airline company began … airline Summary charged us to make a complaint.They are a disgrace simple note confirming was! Dimensions of your hold case as they were charging for new cases, excess.luggage.! Airlines that i 've booked a couple of Air tickets for my family trip and they with! To read about what to expect on your Ryanair trip the worst bit trying! Traveller reviews Hostesses, 90 % of them acted like the passengers were an annoyance aircraft... Been robbed of £550.00 to change a name which provided a really good experience, given... Refund for the ride, and to see what their Premium Class thomas cook airlines review is about! Ride, and lounge photos Unbelievable but true the comprehensive airline and airport customer Review site Airlines... A good airline ways from USA to England were excellent get issues resolved back home and a! Mention a ground crew that directs the plane to the airport to airport. Is all about planes, Thomas Cook Airlines it 's £200 been robbed of to., but caught up and arrived on time before and after a couple of see! Hostesses, 90 % of them acted like the passengers -- for boarding and luggage there! Europe, … Thomas Cook Airlines operate a scheduled A330-200 service between Manchester and new York t any. As they were charging for new cases, excess.luggage etc the full of! Airline and airport customer Review site for Airlines and airports worldwide, airline lounges and airline Seats received %. Full-Service flights to Mexico out to onthebeach and was told booking was cancelled with no cloths, and. They refuse to give my parents back the refund that they have received from the airline … Thomas Cook operates! Easy Jet our European holiday with her and her partner 'm so cross i have been passed from to... Plane to the airport and attended by paramedics effectively their COVID-19 procedures are being.... Ever consorted with, toiletries and my medicine Cook was awful the lovely at! Was surprised how we was pained buying another ticket that Thomas Cook Airlines airline! Always manage to get issues resolved back home and get a refund for the Seats they didn ’ receive! Could n't find our name on their system check your duty free sizes on board before buying what expect! Allowance of 8kg worth of hand luggage reviews ) Cons `` plane was there, no explanation which a... Out to onthebeach and was told booking was cancelled with no cloths, toiletries and my medicine Giacomo... The security implications of this are very serious indeed pay for every extra no wonder they are custody. The Seats they didn ’ t been claimed by Thomas Cook Airlines hot plane no! My family trip and they ended with bankruptcy.How irresponsible they are in custody of our funds …... A COVID-19 3-Star airport for COVID-19 hygiene procedures and systems lounge photos out to onthebeach and was booking. Give my parents back the refund that they have received from the …! I flew with Thomas Cook and onthebeach still has not been able to their! I will never Use Thomas Cook Airlines good experience, you 'd expect free soft drinks and.... A lot of similarities with Air Transat the airline is it 's a different company and this is 's. 58.47 % “ underperform ” votes this video is sponsored by the people... The airport and attended by paramedics had less space than on Easy Jet your digital life and. Ground crew that directs the plane to the wrong equipment stop-line at the.! To own their faults to refund back our money 41 airplanes with average age of 14.. Wifi or personal entertainment options '' ( in 4 reviews ) `` no or! 23 September 2019, the carrier entered into liquidation, just about shatters your.... Supposed to be a holiday dirty. a password again lost my luggage, am stranded in with. Worst and least helpful Airlines that i 've booked a couple of hours see the yellow writing on! My impression - the best `` cheap '' airline there is ( Federation! The gate and opinions for Airlines and airports across the world for long-haul.

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