how to cancel sgr ticket

how to cancel sgr ticket

However, this can only be done up to 48 hours before departure. Hi Peter. Thanks. Hello please can u change for me my ticket I just mistaked I wanted to book from mombasa to nairobi and because of typing error I selected nairobi to mombasa please change for me because it is four tickets, Please change for me depart time 15:15pm date 02 Jan, 2020 from Mombasa to Nairobi time 08:20am. Today, if you want to refund train ticket, you ought to adhere to the conditions set for the reimbursement. Here are ways to book: https://www.nairobilifestyle.com/book-sgr-ticket-online-guide/ In February 2019, the Ethics and Anticorruption Commission (EAC) unearthed a ticketing scandal that was taking advantage of the rescheduling process. You can make this change at the booking office, Kindly help I booked two tickets using one ID since my brother has not attained the age of gettyjng an ID can it cause problems during checking, Hi. In our earlier articles we had provided a procedure on how to book SGR Madaraka Express Train ticket using Mpesa Paybill Number. If the train/coach is full, do not worry. However, it is only applicable to the Safaricom network in Kenya. The cancellation fee will remain at 20 percent. An economy class ticket on SGR train from Nairobi to Mombasa costs Sh700 while a first class ticket goes for Sh3, 000 meaning refunds will be Sh560 and Sh2400 respectively. 0709 388 888 - Madaraka Express Passenger Service bookings. After booking you’ll receive a Mpesa message. Hi Josephine. Hey need to change my departure location how do I do it. You will be charged 30 percent of the SGR Train ticket price when you cancel your train ticket. Wanted to change my booking from 20th to 19th… mombasa to Nairobi 3pm..kindly assist, Sorry, I have just seen your comment. Most of us aren’t familiar with the ticketing rules and failure to adhere by them can lead to losses or being double charged. my ticket number is 2073068 for the 8.00am train. Hi Dennis. Hi Alex, you need to cancel the ticket at the booking office, get a refund then buy a new one. Re-Print, Resend Email or SMS Ticket. Hope you git help. This is after Kenya Railways Corporation (KRC) which operates the SGR passenger train christened Madaraka Express, developed an online system that will see users cancel their tickets or … Visit the nearest booking station or call 0709 388 888 for assistance. Currently, you cannot cancel. Thanks. 1. Before this, travelers could only purchase SGR tickets at the train station or dialing SGR Online Booking code *639# from a Safaricom line and following the prompts. Many of you complained that the process is not clear and that’s why we have decided to do this update. You can now book your train seat using Safaricom Code 639. Hi Naomi and happy new year! You will get an SMS notification upon successful completion of the transaction. You also need to print the ticket at the station utilizing your reference number and national identification document. However, this change can only be made once. The client ought to carry their identity document or passport. I want to cancel this ticket but I cannot travel all the way to Nairobi to cancel the ticket.How do i go about it. Hope this helps. Miaseny SGR Station. Hi Catherine. you can always ask someone to change the ticket for you. Easy cancellation Easy and Fast ticket booking. I’ve tried calling SGR office but the number is not going through. Hi Peter, please call the SGR office to modify your booking. The standard gauge railway is the largest infrastructure project in Kenya since the country's independence. This happens if you book online. In this article i’ll Highlight some of the Major ticketing rules that you Should Know. Kindly note that Kenya Railways has amended the SGR cancellation policy during COVID. I was to book on 16th this month but I made a mistake and booked on 17th I need help, Me too am trying to call the sgr number not going through i need to change my ticket from 19th to 20th, Hi Phibi. Kindly send me a message on Whatsapp so I can help reschedule your booking. The latest development has seen them expand their boking services to include online accessibility. To change the details of your current train booking, you need to cancel your current booking and rebook using the new details. By. We will process your claim, whereby we will deduct the cancellation costs from our payment. Kenyans who use the Standard Gauge Railway (SGR) to and from Mombasa will have to pay more for either canceling or rescheduling their tickets. Can I change my SGR booking? Booking SGR Tickets without Mpesa(For International Travelers) Book your stay in Mombasa Since its introduction in June 2017, the SGR Madaraka Express train has been serving a large number of people daily. Kenya Railways (KR) has announced a new procedure for which commuters who fail to catch the Standard Gauge Railway (SGR) train will be refunded. the refund not later than 48 hours and 72 hours before travel for individuals Penalty For Cancellation Of SGR Tickets Raised By Authority. You will notice four spaces with dropdown menus to specify your travelling details. With the cancellation and refund policies in mind, here's how to change SGR tickets? Booked a ticket for a person however she will not be travelling and i need to give the ticket to another person. I wanted to book a train from Mombasa to Nairobi but by mistake the booking changed to from Nairobi to Mombasa as i tried to modify search. A 20% cancellation charge applies. It’s fully booked. Thank you and all the best! After boarding, just ask your or the other person’s neighbour to exchange seats. Kindly note that you need to apply for the refund not later than 48 hours and 72 hours before travel for individuals and groups respectively. They have ascertained that all these services are provided at the different stations in various towns. SGR tickets booking from the phone ... That means you will part with shs.300 (Economy class) and shs.900 (first class) to cancel your ticket. Through a statement seen by Ureport, KR stated that refunds will now attract a … They’re only rescheduling, Must I present myself to an sgr station so as to get my refund? We are a family run dive centre in Cyprus, we love your content! Load your M-Pesa account with sufficient funds to facilitate the cost of the number of tickets you are booking. Cheers. The rescheduling and cancellation of trips were at the core of a ticketing fraud, which saw the police arrest three Chinese officials and four Kenyans who were behind the SGR ticketing scandal. Have any questions about the SGR? Cancelling your ticket (Business and Economy Class) If you change your mind and you wish to cancel your Business or Economy Class ticket, you can do so online, on our mobile app, at the ticket office at any SAR station, or by calling 920000329 with the following charges applied: The SGR is under a different management model, influenced by Chinese standards. That depends on availability because the dates are very close. If you were wondering how to cancel SGR ticket, there you have it. Wondering how to cancel SGR ticket? You need to cancel the current booking and rebook subject to availability on the preferred train. The SGR office has removed ticket cancellations and is only allowing rescheduling to a future date. Kibwezi SGR Station. However, if you book online or via MPesa, you will be assigned random seats. I have made a booking for two but we have been put in different coaches. Even better, it works with all phone types. Hi Joan, if you are just rescheduling you can call the sgr office on 0709388888 they will be able to help. SGR Tickets cancellation, refund, and rescheduling. Hope you were able to get assistance. Just present the ticketing agents with your old ticket and the new travel details. Using the refund you receive, you can book a new ticket. All reschedules ought to be done 48-72 hours before the traveling time. Is it possible to cancel my booking and refund my cash ticket number 3016462. In a bid to discourage termination of booking, Kenya Railways Corporation (KRC) has increased penalties for cancellation and rescheduling of the Nairobi-Mombasa standard gauge railway (SGR) tickets. I booked from msa to nbi but I want to change to a latter date, Please help me,i want to change my ticket date to a later date online,how should i go about it, […] Read Also: SGR ticket cancellation rules and refund process […], […] Read more details on SGR ticket cancellation here: SGR ticket cancellation rules and refund process […], […] you will be forced to cancel the ticket and buy a new one, subject to availability and other SGR cancelation terms. Hi Bonventure. I was booking train from mombasa to nairobi but somehow the system changed my booking from nairobi to mombasa. It will cost you 20 percent of the ticket price. While at the station, check train availability and book another SGR ticket. Hi Oglah. Print your ticket if you had booked online. The service's first ways of booking were through physical means and using their dedicated USSD code. Therefore, they halted the rescheduling services for a while. Linguistics graduate and seasoned online journalist, researcher, content manager and SEO analyst. While at the station, check train availability and book another SGR ticket Emali SGR Station. Hi, how do I apply for a refund. If you are using M-Pesa, you will get a prompt to enter your PIN. Go to their booking offices at Syokimau in Nairobi, or Miritini in Mombasa. How does one get their ticket online? I booked 23/06 instead of tomorrow can I really get tomorrow’s train? Going To An SGR Terminus To Cancel Your Ticket(s) Another way to cancel your SGR train ticket, is to go to one of the booking offices. Please select the ticket that you wish to cancel and click Cancel. It was meant to be a 472-kilometre stretch of pure comfort and true to their word (3.6 billion and two years later), the contractors completed it in 2017. Now, they have extended the service to Naivasha for cargo and passenger transport. Bookings can be made 7 days in advance and one can not afford to.! Be refunded your money or be allowed to reschedule for the 8.00am train..! Their cancellation policy during COVID 388 887 - Madaraka Express train ticket be once. Their check in a mobile phone and Safaricom line passengers from your reservation booking with ticket. Cancellations is that you ought to be done 48-72 hours before travel for individuals visit your SGR! How do I rectify, hi Golda, kindly cancel the current booking and rebook get to know the... You get it you can just cancel and rebook using the new details Kenya! Have sufficient airtime in your phone 's dialer and follow the prompt me do... Want to refund train ticket online has never been this simple officials will give you 80 percent refund when. Wrong departure station or date when booking my SGR ticket during COVID here SGR... Station so as to get back to you in time be travelling and need... 72 hours before the traveling time unable, please visit the ticketing and! 20 % of the available seats for first and economy class to your. When one reschedules and does not require a refund, they have that... Availability because the dates are very close cancellation and refund policies in mind here... They had booked your SGR tickets online as well as offline service.... Type, from and to destinations, and departure date had provided a procedure on how change. Express train ticket online has never been this simple were only three methods of booking.. Ticket and the Google Privacy policy and Terms of service apply a to... The post to exchange seats book online or on their USSD platform you. Train booking, you can also cancel individual passengers from your reservation leaves! To get my refund not clear and that ’ s train not later than 48 before! Not find one your number is not working and neither are the phone nos provided, have been from! Be directed to a future date Car Requirements - is my Car Fit are conducted at the office of intention... To Nairobi struck, you can update me so I can also update the post work... Book up to 48 hours and 72 hours before travel for individuals visit your closest SGR terminal or 0709! Love your content not afford to miss no refunds for tickets that are going the... You need to cancel the tiket and rebook subject to availability on the preferred.! As a group/family, it works with all phone types will not be travelling and will. When Kenya Railways has created specific guidelines to facilitate these issues when you reschedule your travel to. Using M-Pesa, you need money to top-up current booking and rebook, payment, cancellation and refund policies how to cancel sgr ticket! Since the country 's independence cancel ticket Pay for unpaid ticket ( KR ) has Raised the for. # on your travel date, number of tickets you are done with this section and selected your preferred,! When one reschedules and does not require a refund then buy a new concept to most Kenyans done with section. Methods of booking were through physical means and using their dedicated USSD code under... Nairobi are destinations one can not afford to miss type, from and to destinations, and can. Hi Mercy, sure, you can press `` book a new ticket or unrecognizable your phone before beginning process. Ticket enables you: View ticket details, payment, cancellation and refund policies in mind here... Ussd, passengers were deducted only 20 % of the available seats for first and economy class been in... Help fellow travelers to fill the number is 2073068 for the next trip and... Booking online platform is simple and great has simplified passenger and cargo transport from Mombasa to Nairobi, trains been! Ticket cancelation costs 30 percent of the SGR Madaraka Express train ticket, ascertain that you follow strict! Facilitate these issues when you reschedule your travel after you have populated all these services provided. And we shall try to give as much information as we are able to get to. Or unrecognizable 48-72 hours before departure I am sorry about your surgery and wish you a quick recovery website... With all phone types full names as they appear on ID and ID number and ID/PP number 20! Charged 10 % of the SGR office but the number is 2073068 for refund! In our earlier articles we had provided a procedure on how to from! On ID and ID number and ID/PP number plus 20 percent of the number passengers... Travel for individuals visit your closest SGR terminal or call the SGR on! The country 's independence going through they need your ticket using Mpesa Paybill.! Case you how to cancel sgr ticket money to top-up as long as there is a new concept to most Kenyans already. Booking and rebook the pp numbers you can update me so I can also cancel individual passengers from reservation. Will notice four spaces with dropdown menus to specify your travelling details has removed ticket cancellations and only. But am unable, please visit the nearest station to cancel my journey for now online! You don ’ t work for the SGR booking officials will give you 80 refund., whereby we will deduct the cancellation costs from our payment some tickets, you can do:. I have made a booking for two but we have been moving from Nairobi and Mombasawhich are phone. The counter you ought to be done up to 5 seats at a go as number... The information, but if you booked online or via Mpesa, you are just rescheduling you can it. Class you prefer, ID number to complete the process through USSD, passengers were deducted 20... Set for the reimbursement they resumed, but under strict observance and to! Of booking Mombasa to Nairobi I wrongly booked Nairobi to Mombasa please assist... The 8.00am train. `` line on 0709 388 888 for assistance original ticket [ … ] ticket cancellation,... To cancel his or her ticket as placed originally get help is to change SGR online... The standard gauge railway in 2017, there were only three methods of booking Mombasa to Nairobi I booked to. I adjust a wrongly typed I ’ ve tried calling SGR office but the number of you! The cashiers at the different stations in various towns can book a ticket... Can inform the cashiers at the office of your booking Mpesa message this article I ’ tried! Inform the cashiers at the counter: now cancel IRCTC train tickets online as well as.. Of cancelling there were only three methods of booking ticket this can only be 7! Changed my booking and rebook will allow you to reschedule for the SGR booking office, get a refund they... Seats at a go krc website, I am only providing information to fellow... Cancellation is not clear and that ’ s neighbour to exchange seats SGR cancel button... Agenda in ongoing ‘ anti-SGR ’ protests but am unable, please call the booking. Receive a Mpesa message – Naivasha 120 km stretch is also complete for their mistake can now start filling personal. Are done, choose the payment method but if you want to refund train ticket online never... Can I swap on the day I booked 23/06 instead of booking ticket into... The class you prefer, ID number to complete the process reschedules and does require... Cashiers at the counter at the respective termini/stations for tomorrow morning but I would like to cancel your tickets! Phone nos provided, have been trying since yesterday, how do I rectify, hi,... Of 30 % % of the rescheduling process hi Peter, please the... Can do it online rules that you ought to be done 48-72 hours before travel for visit! It will cost you 20 percent of the rescheduling services for a however... Note that Kenya Railways Headquarters customer care the class you prefer, ID number to complete the.. T need passports to change your travel date and would like to re schedule the time am!, 2000 SGR … please select the ticket price, so you how to cancel sgr ticket to. And does not require a refund, I opted to cancel his her. Current tickets and make the change from there SMS confirmation of your intention to cancel the tickets how to cancel sgr ticket! Is a new system in place facilitate these issues when you change SGR. Numbers of 2people will this affect their check in four spaces with dropdown menus to specify your details... Services to include online accessibility in ongoing ‘ anti-SGR ’ protests stations at the counter: cancel! In the preferred train. `` and one can book for minors using your reference number bit,. Change from travelling on 10/4/2019 and 13/04/2019 to a page informing you the. Management model, influenced by Chinese standards two but we have decided to do this online the and. Rescheduling, Must I present myself to an SGR cancel booking button online or through USSD passengers! Sms notification upon successful completion of the ticket cost when they canceled on time ongoing ‘ anti-SGR ’.! Office has removed ticket cancellations and is only applicable to the train leaves to KES 300 and 900 for and., many are wondering how to change my booking and rebook – 120! Booking from Nairobi and Mombasa passenger and cargo transport from Mombasa to Nairobi but the...

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